ReBuy-Box Warranty, Exchange, and Return Policy:
At ReBuy-Box, we are committed to offering only high-quality products to our customers. While we hope you are always satisfied with your purchase, we understand that sometimes returns are necessary. Please read our policy below for more information.
Warranty and Exchange Policy:
- Within 14 Days of Purchase: If there is a defect in the product, you are eligible to exchange it for a similar item or a different product with a price adjustment, or you may receive a full refund.
- During the Warranty Period: If a defect occurs after 14 days but within the warranty period, the product can be exchanged for another item in the same quality grade (A, B, or C).
- If No Replacement is Available: If a suitable replacement is not available, you will receive a refund of the amount paid or a discount applicable to a future order.
- The replacement product will carry the remainder of the original product’s warranty period.
Return Policy:
- For Returns Due to Dissatisfaction: If you are not fully satisfied with your purchase, you may return it within 14 days for a full refund. Please note that the customer is responsible for the cost of returning the product.
- For Refund Requests: All returns must be sent within 14 days of the date of receipt to be eligible for a refund. Please write the reason for the return on the front of your packing slip or receipt. We apologize that we are unable to refund the original shipping fees for returns.
Additional Notes:
- Warranty applies only to the main product and does not cover accessories like cables or batteries.
- Customers are responsible for delivering the product to ReBuy-Box for inspection or exchange. A Pickup service may be available upon request.
- ReBuy-Box covers the shipping costs of returning the product to the company in case of a defect.
- For inspection and exchanges, products should be delivered to our office:
- 📍Cairo – Nasr City – 12 Hassanien Abdel Kader Street, Sixth Zone.
- For inquiries, please contact us at 📞 CALL 012 8533 3313 OR
- Whatsapp 015 5555 0247
- ReBuy-Box commits to responding to return requests within 3 business days and providing a replacement within 7 business days of receiving the product.